Operational Alerts

UPDATED: 03/12/2024

Effective 28th December 2024, the Montreal Convention liability limits for cargo including destruction, loss, damage, or delay of cargo will increase from 22 SDRs to 26 SDRs per kilogram.

The liability limits are indicated in Special Drawing Rights (SDRs), a unit of account defined by the International Monetary Fund.

These revised limits have been reflected in our IAG Conditions of Carriage which can be found under our Terms and Conditions.

New Airwaybill Stock has been ordered to reflect the increased limits and will be available in early December for use from the 28th December 2024. IATA have implemented a 6-month grace period until June 28, 2025, the revised limits of 26 SDRs will be effective regardless of whether the previous Airwaybill printed stock states 22 SDRs per kilogram.

UPDATED 25/11/2024

At IAG Cargo, we are committed to providing an efficient and reliable service to our customers worldwide. To maintain this standard, we are introducing new measures for no-show shipments.

For all freight departing on or after 1st December 2024, full freight charges will apply to no-show shipments over 300kg. A no-show occurs when cargo is not presented to us ready for carriage as booked, and the booking is not cancelled or rescheduled in advance. In such cases, 100% of the booking cost will be charged.

This policy is designed to enhance operational efficiency, ensuring we can optimise cargo capacity and allocate resources effectively. Timely cancellations or rescheduling allow us to release reserved space and better serve our customers.

If you have any questions about these new measures, please contact your local sales representative. To view your local station's cut-off times, visit our website and use the interactive network map. Simply select your station and click the ‘More Information’ button to access details for your local station.

UPDATED 18/10/2024

To ensure Customs and Border Agencies can perform robust risk analysis of goods within the supply chain, items and goods must be described accurately.

From 12th November 2024, shipments tendered to IAG Cargo without an acceptable description are not ready for carriage and must be refused transport, in accordance with these Government regulations.

The US Customs and Border Protection (CBP) recently announced that rejections will be issued for vague cargo descriptions in Air Cargo Advance Screening (ACAS) for all cargo entering or transiting the USA effective from 12th November 2024. A precise cargo description or the 6-digit Harmonized Tariff Schedule will be required.

What are vague and unacceptable commodity terms?

General terms, such as ‘gifts’, ‘parts’, ‘consolidation’, ‘spares’, ‘garments’, ‘perishables’ (only acceptable at Master Airwaybill level), will no longer be acceptable under the new Government regulations, and may result in delays or potential additional costs.

Risk assessments are completed based on the electronic data provided at Airwaybill, Master Airwaybill and House Airwaybill level and are used in Pre-Loading Advance Cargo Information (PLACI) and Advance Cargo Information (ACI) risk profiling regimes.

Examples of unacceptable and acceptable cargo goods descriptions can be found here.

Where else does this apply?

Additional rules around the description of goods are being applied in Canada, the European Union, UAE and UK and by the World Customs Organisation, please check the below links:

• Canada PACT

• European Union ICS2 and applicable to UK S&S GB

• World Customs Organisation

In accordance with these new regulations, IAG Cargo will refuse transport for all shipments not ready for carriage and without an acceptable description from 12th November 2024.

If you have any questions or need further assistance, please don't hesitate to contact your local sales representative.

UPDATED: 24/09/2024

New requirements have been issued for cargo shipments on passenger carriers traveling to or through Australia, Canada and the United States and originating in one of the countries designated by these Governments. These requirements mandate that cargo may only be tendered from shippers with whom the forwarder has an Established Business Relationship (EBR).

To comply with this requirement, from 26th September 2024, IAG Cargo forwarding partners must confirm they have verified that all shipments are from shippers that meet the new EBR criteria as detailed below.

Please review the below information carefully and provide the required confirmation from 26th September 2024, in order to avoid disruption to your shipments.

With each Master Air Waybill (MAWB), the forwarder must provide confirmation that it has verified that all shippers associated with the MAWB meet at least one of the following EBR criteria:

1. The shipper is a known consignor under the security programme of a national authority

2. The shipper has an account with the forwarder that was established prior to 2nd September 2024 and contains at least one of the following: a. The shipper’s shipping and billing address and documented payment or credit history. b. Documented sales history, including any relevant contacts or activities. c. Other documented business correspondence or records.

3. For shippers who became customers after 2nd September 2024, the forwarder must have records of the following information: a. A business or corporate registration certification, licence, or record. b. Billing or corporate information including name, address, phone number and email. c. Contact information for an authorised point of contact for the account. d. Payment information (e.g., a corporate credit card). e. A signed contract between the shipper and the forwarder.

To meet this requirement, forwarders must submit their confirmation using the Freight Forwarder Declaration with the shipping documents at the time of acceptance. A copy of the declaration form can be found here.

Supporting list of countries can be found here.

From 26th September 2024, shipments tendered to IAG Cargo without the required EBR confirmation will be refused transport, in accordance with these new Government regulations.

If you have any questions or need further assistance, please don't hesitate to contact your local sales representative.

UPDATED 19/09/2024

We are excited to announce the new enhancements to the eAWB/AWB screen, which now offers greater functionality.

In addition to eAWBs/AWBs, you will now also be able to create, view, and modify HAWBs.

With effect from Thursday 19th September 2024, IAG Cargo customers who are users of IAG Cargo portal, and who can use the current functionality i.e. eAWB/AWB creation, will now also be able to:

• Create HAWBs and link to MAWB (from their stock range)

• View and print HAWBs

• View FHL message

• Amend and summit updates for HAWBs created

• View and print Consolidation Manifest

• Search for a MAWB and/or HAWB independently

• Search for MAWB and HAWBs associated to it

The new functionality introduced will follow a similar format to that of creating an eAWB/AWBs. A detailed user guide will be available in due course.

For any queries, please contact, Pedro Paulo Dayrell and Smiljana Kljajic.

For any incidents or issues with the system, please email helpcargo@iagcargo.com or contact your sales manager.

UPDATED: 24/06/2024

IAG Cargo use NCTS for transit simplified procedures for truck movements where the truck contains 3rd Country goods or any goods where they move between Common Transit Convention (CTC) Countries.

The EU 27 are 1 contracting party and 8 Common Transit Countries (Iceland, North Macedonia, Norway, Serbia, Switzerland, Turkey, Ukraine and the UK as separate contracting parties.).

HMRC will be moving from NCTS 4 to NCTS 5 as the 1st part of the transitional phase on 28th June 2024 for Northern Ireland and on 1st July 2024 for Great Britain.

The 2nd phase of the transitional period to NCTS 5 “proper” will require additional data elements. These include the accurate goods description for simple/single commodity goods and the appropriate HS Code (1st six characters) and for consolidations containing 1 or more House Airwaybills (HAWB) the HS Code (1st six characters) for each HAWB.

IAG Crago are fully prepared for HMRCs switch to NCTS 5 and do not require any additional data changes or customer behaviour during this first phase.

IAG cargo will communicate necessary mandatory changes in a timely manner before they are introduced.

UPDATED: 21/02/2024

Harmonised System Codes (HS) now required in UAE as part of ACI.

The UAE’s Advanced Cargo Information (ACI) filing requirements now requires that from 29 February 2024 Harmonized System Codes (HS) must be specified for all goods items on the air waybill or house air waybill.

The inclusion of this advanced information allows for the monitoring of the safety and security of the UAE’s external borders and applies to all cargo and courier entering departing from or transiting UAE. Please note, this does not apply to mail.

FAQs

Is a Harmonised Systems Code (HS) requested on all mode of transport Import/Export/Transit?

Yes, on Import, Transit and Export.

How many digits of the HS code are required?

The first 6 digits.

Should the HS code be reported in the house and master?

The HS code is to be reported on the house air waybill level. For direct shipment, HS code is to be reported on the AWB level.

How do NAIC expect the reporting of the HS code on consolidated shipments?

Regarding Consolidation shipment, the HS code should be reported on the house air waybill.

In the required field for the description of goods in the master, what should be included?

For AWB handling consolidation shipments, the goods description must include “Consolidation”. For AWB handling Direct shipments, actual goods description must be mentioned in the AWB.

UPDATED: 17/11/2023

On 3rd April 2023, IAG Cargo introduced a policy to charge 10.00 GBP / 12.00 EUR / 13.00 USD for Paper Air Waybills (AWBs) on all IAG Cargo routes. To reaffirm our commitment to being a digital-first carrier, this charge will be increased for paper AWBs on eAWB-eligible routes from Monday 20th November 2023 as outlined below.

Currency and fees as below:

GBP - 30.00 (previously 10.00)

EUR - 24.00 (previously 12.00)

USD - 26.00 (previously 13.00)

Non-eAWB routes - where the paper AWB is required, this fee will no longer apply from Monday 20th November 2023. The AWB Charge will continue to be captured and billed via the origin station.

If you are sending an eAWB you are not required to deliver a traditional paper AWB*.

Exceptions apply - please check with your local station if you require a paper AWB.

UPDATED: 26/06/2023

From the 26th June 2023, IAG Cargo will only accept certain documents at Premia reception check-in for all AVI shipments. All other documents must be affixed securely to the shipment before delivery, using orange British Airways AVI pouches that have been given out to shippers in advance, or collected from Premia reception at check-in on the day of travel.

The only documents we will accept at reception are:

• Two copies of the AWB

• A Shipper’s Declaration

• A copy of the health certificate or fit to fly

No other documents will be accepted at check-in and must be securely attached to the AVI shipment before tendering in. This includes any original documentation that is required for import to the destination such as the health certificate or import permit.

There are two exceptions where other documents are required:

• Dogs travelling to the USA – the US CDC Dog Import Regulation USG51 is still required.

• AVI travelling under CITES – you must still present a copy of any import/export permit at check-in to demonstrate compliance, and you must still return with the CITES original endorsement from Border Force which we will attach to the shipment before departure.

For further information or questions relating to the new process, please contact the AVI Product Team: Stevie Burke or Valerie Hadley

UPDATED: 10/05/2024

Effective 15th June 2024 to 15th September 2024, embargoes for AVI will be in place across a selection of our North American stations due to extreme weather conditions.

View all USA & Canada summer AVI station embargoes

UPDATED: 11/01/2024

All flights to and from Tel Aviv are temporarily suspended, so we are currently unable to take bookings on this route. The situation in the region will continue to be closely monitored.

British Airways flights:

• LHR-TLV BA 167 suspended up to and including Saturday 30th March 2024.

• TLV-LHR BA 166 suspended up to and including Saturday 30th March 2024.

Iberia flights:

• MAD-TLV IB 3980 and IB 3982 suspended up to and including Saturday 30th March 2024.

• TLV-MAD IB 3981 and IB 3983 suspended up to and including Saturday 30th March 2024.

UPDATED: 23/03/2023

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the element declared at the time of booking. Checks are in place for freight originating across our network. Any undeclared will be subject to an additional handling charge of USD $300.00 or CAD $400.00 and also a CCA amendment fee.

To make a booking online login to your account here.

For any further questions please see this guide on freight, or alternatively please speak with your account manager.

UPDATED: 15/03/2023

As part of our commitment to ensuring a seamless customer experience, we would like to remind you of the requirement to include Afghanistan to the compliance statement which currently covers Libya, Yemen, Somalia, and Syria. As a reminder, the carriage of all cargo, courier and mail which has originated from or transferred through these countries is prohibited on the IAG Cargo network to any destination.

You can add the compliance statement either printed on the airway bill, courier baggage voucher or airmail document; or provide a separate letter on your company letterhead that accompanies the shipment.

SAMPLE COMPLIANCE STATEMENT:

I confirm that <Company Name> reviewed all available documentation and has determined that none of the cargo being offered in this consignment or consolidation has originated in, transferred from, or transited through any point in Yemen, Afghanistan, Libya, Syria, or Somalia.

This declaration is mandatory; noncompliance may result in your shipment not travelling as booked.

If you need additional information or have any questions, please get in touch with your local IAG Cargo office.

UPDATED: 20/02/2023

ICS2 Phase 2 comes into force on 1st March 2023, however, the European Commission have provided a deployment window within which air carriers may request a derogation.

IAG Cargo requested and were granted a derogation by Customs until 30th June 2023 for the following IAG group airlines: Aerlingus, British Airways, Iberia and Vueling.

From 1st March 2023 until 30th June 2023 all goods transported into or through the European Union will continue to be reported into ICS1.

Please do not hesitate to contact your account manager if you require any support.

Head over to the official website of the European Union for full details on the new requirements.

You can also watch this video to learn more.

UPDATED: 14/02/2023

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating in Europe, Africa, Middle East, India and APAC. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge which can be found in our Ground Handling charges and also a CCA amendment fee. This fee will be minimum €300 or $300 based on your country of origin.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

UPDATED: 03/02/2023

IAG Cargo is pleased to announce that after successful trials and results, we have made the decision to move all LHR Live Animal Imports and Transits to the new Animal Aircare LHR facility located in the “Horseshoe” of the LHR Cargo area with landside access on Sandringham Road.

• Effective February 1st, 2023, all Live Animal collections will be at this new Animal Aircare LHR facility. If you would like your paperwork pre-checked, all non-commercial paperwork can be sent in advance to the above e-mail address, at no additional pre-check charge.

• Taking advantage of paperwork pre-check will help prevent any non-commercial failures.

• Ground handling fees remain the same. UK clearance/APHA and any additional applicable UK arrival fees will be collected locally as is done today.

• There is NO longer any requirement to obtain a “LHR Slot”, so you can just book with our Sales agents, and we will send on the dates requested. We will continue to need your UK clearing agent to provide us with an OK to Forward – no change to current process.

• Exception – Large exotic animals like lions, gorillas, etc., will still go to HARC (Heathrow Animal Reception Center) facility. These must be cleared by Val Hadley before any bookings are made.

• The AAC (Animal Aircare LHR) facility is open 24/7. To view the AAC facility LHR location, click here.

Animal Aircare is located with both landside and airside access. This allows for much quicker delivery times direct from aircraft to the Animal Aircare LHR facility for UK clearance and collection.

CONTACT DETAILS:

Main LHR office number:  +44 (0) 203 968 0980

Mailbox: lhroffice@animalaircare.co.uk

Manager phone: +44 (0) 7399 226 868

Supervisor LHR: +44 (0)7572 655 296

Welfare officer phone: +44 (0) 7572 655 412

Address: Unit 579 Sandringham Rd, Hounslow TW6 3SF

UPDATED: 14/12/2022

New guidelines affecting all inbound shipments into the EU set by the European Union (EU) will come into effect from 1 March 2023.

To support you with this transition, we’ve summarised the new requirements:

Summary of Requirements

The EU Union Customs Code (UCC) requires all businesses transporting goods to or through the EU to provide additional mandatory data. This is required for inbound goods of the MAWB and HAWB if the goods are for import into or through the EU.

Here is a handy checklist:

1. Have you added the EU Economic Operator Registration and Identification (EORI) number of the EU Consignee? (This is mandatory. And please note where the goods are transiting the EU and the consignee is not an EU registered entity the International Trader Identification number is to be provided)

2. Have you added the 6 digit Harmonised Shipment (HS) Code at AWB and HAWB level?

3. Have you included the item weight?

4. What type of package is it?

5. What type of person (business, individual, agent)?

6. Have you added a description of Goods? (Please note: Prior to delivery of goods accuracy of description should match the HS code)

These details must be provided by your shippers.

We want to ensure the smooth flow of your goods through our network, so please ensure that these additional mandatory data fields are included in the FWB and FHL messages sent to IAG Cargo, for transmission to EU customs prior to EU arrival.

Please note

All shipments (Import, Freight Remaining On Board (FROB), transit), must still be handed to IAG cargo with their relevant MAWB and HAWB manifest documents, except if e-AWB shipments.

The FWB and FHL messages for all MAWBs and HAWBs must include the required additional data and be transmitted to IAG Cargo before the goods handover.

Failure to provide the above data, may result in your goods receiving an additional profile resulting in referrals or delays in processing your goods at destination.

To ensure the relevant IT systems are aligned with the EU authorities we recommend providing these new data elements by early January 2023. These new data requirements will also facilitate the fulfilment of ICS2 – PreDict data requirements for Pre-Loading Advance Cargo Information (PLACI) due by 1 March 2023.

IAG Cargo is unable to capture the manual data and, unfortunately, failure to provide this additional information may delay your goods at the EU airport of entry.

If you do not have EDI capability, we recommend inserting FWB and FHL data manually via your IT portal or Service Provider.

Please do not hesitate to contact your account manager if you require any support.

You can also watch this video to learn more.

UPDATED: 19/10/2022

In order to bring our constant climate booking process in line with IATA standard temperature handling requirements, we will be implementing the mandatory use of COL and CRT to identify temperature ranges.

With immediate effect, any PCT shipment must be booked with an additional handling code identifying its temperature range as detailed below;

+2C to +8C shipments must reflect ‘COL’

+15C to +25C shipments must reflect ‘CRT’

Please do not hesitate to contact your account manager if you require any support.

UPDATED: 31/08/2022

As per ULD Logistics it is now necessary for customers to use the same straps on each intact ULD due to a safety instruction.

Cargo straps must be TSO/ ETSO/ CTSO/ JTSO certified, with a minimum ultimate load rating of 2225daN/2270kg, must be serviceable and must have double stud fittings. When using multiple cargo straps on the same ULD all cargo straps must be of the same make/manufacturer/ load rating/stiffness.

Mixed on the same ULD will be rejected.

UPDATED: 22/08/2022

Effective 1st September 2022, IAG Cargo will be implementing a crate compliance update for Live Dogs and Cats to ensure all crates comply with the Live Animal Regulations.

The Crate compliance update consists of all crates must be nose and paw proof, with the mesh openings for Dogs being no more than 25mm, and for Cats no more than 19mm. If any double meshing is added to the crate to ensure it is compliant, this mesh must be made of welded wire mesh and not plastic.

Please note that if the above compliance is not met, then unfortunately, there is the potential the Live Animal will be rejected at reception. Therefore, we would greatly appreciate if you can ensure all the crates you tender have the correct modification required.

For any queries in regard to the above crate compliance, please email: liveanimals.ukisales@iagcargo.com

UPDATED: 23/06/2023

On Monday 26th June 21:00 until approximately 02:00 Tuesday 27th June morning, we will be implementing an upgrade to our IT systems in our Ascentis freight facility.

IT implementation will begin Monday 26th June at 19:00 when we will stop processing drivers for Ascentis. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to re-arrange for a different time.

Systems are expected to be running again by 02:00 Tuesday 27th June.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be processed as usual.

Thank you for your support and cooperation.

UPDATED: 04/09/2023

On Monday 4th September at 21:00 until approx. 01:30 Tuesday 5th September morning, we will be implementing an upgrade to our IT systems in our Ascentis freight facility.

IT implementation will begin on Monday 4th September at 18:45 when we will stop processing drivers for Ascentis. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to rearrange for a different time.

On Tuesday 5th September at 22:00 until approx. 23:30 Tuesday 5th September night, we will be implementing an upgrade to our IT systems in our Premia freight facility.

IT implementation will begin on Tuesday 5th September at 22:00 when we will stop processing drivers for Premia. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to rearrange for a different time.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be processed as usual.

Thank you for your support and cooperation.

UPDATED: 28/04/2023

On Tuesday 4th July until Wednesday 5th July, IAG Cargo will be implementing another system upgrade as part of our transition into our New Premia facility.

During this time the system will not be available. There will be no access available to Premia from 22:00 Tuesday 4th July to 05:30 Wednesday 5th July, and therefore, there will be no ability to make collections or deliveries during this period for our Express or Constant Climate products.

We would ask that all customers arrange collections and deliveries prior or after the closure period to mitigate any delays.

Thank you for your support and cooperation.

UPDATED: 26/04/2023

On Tuesday 2nd May until Wednesday 3rd May, we will be implementing a planned secondary upgrade to iCargo which will enable further system improvements in New Premia.

The IT implementation will begin on Tuesday 2nd May at 22:30, which is expected to take several hours to complete. During this time our systems will not be available. There will be no ability to make collections or deliveries during this period so you may wish to re-arrange for a different time.

We expect systems to be running again by 01:00 Wednesday 3rd May.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be allocated a door.

Thank you for your support and cooperation.

UPDATED: 12/04/2023

On Monday 17th April at 22:00 until 02:00 Tuesday 18th April morning, we will be implementing a major upgrade to our IT systems which will for the first time enable our new automated handling system in our New Premia Premium freight facility to be connected into live operations. This will also mark the beginning of the main transition period from our current facility into New Premia, which will take several months to complete.

IT implementation will begin Monday 17th April at 22:00 which is expected to take several hours. During this time our systems will be unavailable. There will be no ability to make collections or deliveries during this period so you may wish to re-arrange for a different time.

Systems are expected to be running again by 02:00 Tuesday 18th April, in time for morning arrivals from 05:30.

Once the systems are back up and running there will be no change to driver processes. All drivers are to continue to report to Reception as normal from where they will be allocated a door.

There is a secondary upgrade planned for 2/3rd May, and we will communicate more detail closer to time.

Thank you for your support and cooperation.

UPDATED: 30/11/2022

Please be advised that our Secure cargo facility with be closed from Saturday 3rd December from 06:00hrs until 22:00hrs for essential building maintenance.

IAG would like to take this opportunity to apologies for the inconvenience caused.

UPDATED: 24/11/2022

Please be advised that our Secure cargo facility with be closed from Saturday 26th November at 22:00hrs until 06:00hrs on Monday 28th November for essential building maintenance.

IAG would like to take this opportunity to apologies for the inconvenience caused.

UPDATED: 21/11/2022

Due to essential maintenance required procedures, Ascentis cargo will be closed at the following times for collections & deliveries, Premia will not be affected.

• Security will close gatepost into Ascentis Car park at 18:45hrs

• Customer Data will stop processing loose trucks for collections or deliveries at 19:00hrs

• Customer Data will stop processing intact trucks for collections or deliveries at 19:30hrs

• Customer Data reception will close at 20:00hrs

• Building in full operational mode at 23:59hrs

• Total duration 3 hours

UPDATED: 14/10/2022

Please note, over the Christmas period, IAG will close the Vault on the 25/26/27 December 2022.

Outside of the dates mentioned it will be business as usual.

UPDATED: 06/06/2022

In order to correctly plan and move cargo as booked IAG Cargo requires accurate freight measurements and declarations. Any freight bookings made on any IAG Cargo flights that do not allow the Ground Handler to stack on top of the freight, must have the Non-Stackable (NST) element declared at the time of booking. Checks are in place for freight originating at LHR. Any undeclared Non-Stackable (NST) will be subject to an additional handling charge which can be found in our Ground Handling charges and also a CCA amendment fee.

To make a booking online login to your account here.

For any further questions please see this guide on Non-Stackable (NST) freight, or alternatively please speak with your account manager.

UPDATED : 20/09/2021

We are currently advising our customers of the changes to GB & EU courier requirements for 2021. These include additional procedural requirements and checks, which will be required to ensure the ENS filing to GB S&S & EU ICS has been undertaken. 

Please view the linked guidance, which outlines the options available to them to continue to ship Courier across our network into the EU & GB. This will apply to all IAG Cargo customers shipping Courier Shipments into the EU & GB from 20th September 2021. Please note that customers are required to comply with these and all other regulations, as it forms part of the Conditions of Contract with IAG Cargo.

You may also find this link to the UK government website, useful.  It allows you to check or validate the EORI numbers (not MRN), which can be used as an additional safety measure.

UPDATED 14/04/2021

With immediate effect and until further notice, IAG Cargo embargo on any type of VIVO shipment containing batteries from all APAC and Middle East origin stations to all destinations.

This embargo applies to any form of shipment booked either directly or indirectly for uplift on IAG Cargo services.

Should you have any questions, please speak with your account manager.

UPDATED: 13/01/2021

Customers who are submitting messages directly to our H2H portal for FWB’s and FHL’s are reminded that all messages must include a valid ZIP/Post code.

You can use this tool to lookup the required Zip codes: https://worldpostalcode.com/

UPDATED 13/08/2020

From Monday 17th August it will become a condition of entry to wear an appropriate face mask when entering our facility and engaging with our staff, failure to wear an appropriate face covering will mean we will be unable to serve you or allow you access to IAG Cargo. 

UPDATED: 13/11/2020

Customers sending courier into the USA are reminded that compliance with pre-loading reporting in line with the ACAS programme is mandatory and should be sent at least 120 minutes prior to Standard Time of Departure (STD) of flight from origin station.

UPDATED: 01/04/2020

Please be advised from Monday 30th March 2020, perishable collections have moved from WFS (LHR)  to the IAG Cargo Premia handling facility. Documentation and clearance will be managed via Premia Retail.

• Please ensure collection drivers/logistic providers are aware of the change in collection location.

• Driver to report to the control post on the right hand side on entrance to the IAG Cargo Facility

• To avoid congestion, IAG Cargo would request collection vehicles to arrive +90 mins after ATA of the flight.

• If freight and documents have not been processed in +120mins after ATA Premia retail can be contacted on

UPDATED: 19/03/2020

Mail and Courier will only be accepted if the customer has as an agreed allocation or can be accommodated within the allocated mail or courier space. Any shipments outside of these allocations will not be accepted.

For any further information, please speak with your account manager.

UPDATED: 19/03/2020

IAG Cargo continues to move freight around the World. For bookings utilising any of IAG Cargo flights that are above 1,000Kg (2,220lbs) a contractual commitment will be required.

To make a booking online login to your account here.

For any further questions, please speak with your account manager.

UPDATED: 13/03/2020

As a temporary measure any new Prioritise and Critical bookings made from Saturday 14 March 2020 will not be eligible for Performance Guarantee claims.

UPDATED 27/03/2020

IAGCargo would like to remind our customers that it is a requirement to include the consignee Tax identification code on the AWB and in the FWB for the following destinations: Argentina (CUIT), Dominican Republic (RNC), Ecuador, Paraguay & Peru (RUC).  This Tax identification code must be included on the AWB and in the FWB before or when presenting cargo for acceptance onto the IAGCargo network.

Failure to include the Tax identification code will result in cargo being off-loaded at the transiting hub due to enforcement action taken against our airlines by the Customs Authorities. There may also be significant delays in processing and release of cargo at destination airport.

UPDATED: 24/02/2020

From: Animal Health of the Madrid-Barajas Airport MAD Effective today 21 February 2020, Health/Sanitary authorities in MAD require that all pages of Health Certificates (Phytosanitary) be stamped and signed.