Our high priority AOG service is suitable for:
Radar units
Engine components
Fuel pumps
Gearboxes
Brake units
Trusted to deliver your urgent cargo
Specially designed for aircraft parts
Unlike other service offerings, our AOG service is highly specialised for airlines, freight forwarders, supply chain operators and logistics managers delivering aircraft components when they urgently need to fly.
Live updates and personalised support
Our dedicated specialists deliver tailored solutions to get grounded aircraft back in the air quickly. Our expert team provides proactive shipment updates, keeping you informed so you can ship with confidence—every step of the way.
Speed, reliability, and high priority
AOG shipments are treated with high operational priority - ensuring fast, reliable transit across our global network of over 250 destinations. You can trust that your shipments will be handled with the utmost efficiency to minimise AOG disruption.
Delivery across the globe
Powered by the strength of five airlines, our fleet of 500 aircraft operate over 12,000 flights a week to more than 250 destinations worldwide. Our strategically placed hubs in London and Madrid ensure fast, reliable transport to any destination.
Action | Time |
|---|---|
Booking Window | 14 days to 4 hours before STD For LHR bookings within 4 hours, please contact the London team. For MAD bookings within 4 hours please contact the Madrid team. |
Freight and Document Cut Off | LHR: 120 min before STD** | MAD: 150 min before STD** | DUB: 120 min before STD** Please refer to local teams for network stations. |
Freight Availability | LHR: 90 min after ATA** | MAD: 90 min after ATA** DUB: 90 min after ATA** Please refer to local teams for network stations. |
Weight and Volume Limits | Operating aircraft limits apply for loose freight** |
Booking Restrictions | Specialist Commodities are restricted by station, please contact the AOG team for advice. AOG is not available on Interline carriers. Not allowed: Livestock, Human Remains, Valuables, Dangerous Goods*, No Customs Productions. |
Recovery Promise | In the unlikely event that your cargo does not fly as planned we will notify you within 2 hours of ATD**. We then ensure your cargo arrives at its destination within 24 hours of the original STA. |
Special Handling Code | AOG |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
