Claims and disputes

Claims and disputes

Manage all issues related to your shipments and invoices with IAG Cargo. You can submit claims if your cargo has been lost, damaged, or delayed, providing all necessary details and supporting documents. You can also report billing issues or discrepancies, helping us resolve invoice questions quickly and accurately. Please make sure you use the correct form below otherwise it will result in a longer wait time.

Preliminary claim

This preliminary claim form is used to notify IAG Cargo of potential loss, damage, or delay to a shipment.

Formal claim

This form is used to submit a full claim to IAG Cargo for lost, damaged, or delayed shipments.

Billing disputes

Use this form to report and resolve any billing issues or discrepancies with IAG Cargo invoices.

Preliminary claim